Before making an order with Nerd Help, all clients must read and accept the Privacy Policies. Our firm is not responsible for any misunderstandings or mistakes that may occur between our clients.
We are responsible for securing and protecting the data that our clients give us. In order to improve our audience's experience, we utilize website cookies to keep track of IP addresses and the most popular content on our website. We have a system in place to keep track of the information that our users provide. We will notify our customers through phone, SMS, email, or fax if any critical information is made public. A client must email our Legal Department to obtain their sensitive data and information. The client will then be asked security questions by our Legal Department in order to guarantee authenticity and provide a safe and secure service.
We understand our duties towards our customers and made Refund Policies for their facilitation. We have a Legal Department who has the authority to decide the amount to be refunded to the customers, as no one can avail a 100% refund because of other charges. The amount can differ according to the case.
The Refund Policies of Nerdhelp.co.uk:
1. The client should go through these refund policies to properly understand and to avoid any kind of mishaps in the future, as the team Nerdhelp.co.uk will not be held responsible if such a thing happens.
2. Refunds are possible if clients request the refund within a month after order placement.
3. 50% of the amount paid by the client will be deducted by the team Nerdhelp.co.uk as service charges.
4. Without proper evidence, a refund will not be eligible.
5. Refund will not be issued for:
Orders with a delivery deadline of less than 48 hours.
Dissertation projects with a delivery deadline of less than 10 days.
6. 100% refund is not applicable and the amount will be refunded as per the circumstances.
7. Clients will be eligible for money back if 30% of the work delivered is non-original and customer is meeting the refund criteria.
8. The claim of the refund is only allowed after taking three revisions by the client and is still disapproved by tutor. The tutor feedback will be required.
9. The investigation will not be conducted if a bad quality claim is of contextual nature when the compensation is requested for Editing, proofreading, or formatting Order. Input is not presupposed to the original context by editing, proofreading, and formatting services
10. An investigation will be led by the Quality Assurance Team in the case that the Customer is not happy with the product and requests Refund. Detailed feedback is required from the Customer indicating the mismatch of the Order instructions. The basis of resolution for the Customer's claim will be determined by the results of the investigation.
11. Processing of the refund transaction may amount to £10 and more. In the case of a smaller transaction amount - it cannot be processed because it barely covers transaction fees both of Company and Clients’ bank. The amount will be given back to the Customer as a credit to use in future payments on Orders.
12. Time duration of one month is required for a refund process as it is the standard time for conducting the overall scrutiny of work.
13. Every correction, minor or major, will be taken as revision and the charges will be deducted from the refunded amount.
14. If the client gets in contact with a third party like a law agency, Bank or PayPal before involving us and letting us know, it will result in breaching of our contract.
15. If any client tries to harm our policies by making a false claim, strict action will be taken against them.
We are famous for providing quality assignments, essays and dissertations to students on time, at affordable prices. We ensure the best academic assistance to students and do all in our capacity to ease their burden. You don’t need to be worried about the quality of work. We never compromise on quality. To us, your satisfaction matters the most. Nerd Help has a team of professionals who are specialized in various subjects and are capable of providing the best assignment help to students.